Services
Our service packages are tailored to provide the incremental support you need. This approach maximizes both the return on investment our customers enjoy, as well as the number of customers we can support.
ESSENTIAL SUPPORT MODEL
Facing challenges with adoption when deploying procurement technology is part of every organization's journey. Our Essential program comprises three distinct offerings that lead you and your procure-to-pay solution toward a functional steady state.
-
Assessment Scope: Platform + 1 Module
Chart of Accounts Design: Implement (3)
User Design: Implement (100)
Supplier Enablement: Evaluate
Integrations & Single Sign-On: Evaluate SSO
Upgrade and Ticket Support: Evaluate
Accounts Payable Design: Tolerance Evaluation
Configuration Support: N/A
Customer Response: 24 Hours
Live Training: 1 Session
Weekly Support Hours: N/A
Engagement Length: 45 Days
Total Investment (USD) $12,000
-
Assessment Scope
Chart of Accounts Design
User Design
Supplier Enablement
Integrations & Single Sign-On
Upgrade and Ticket Support
Accounts Payable Design
Configuration Support
Customer Response
Live Training
Weekly Support Hours
Engagement Length
Total Investment (USD)
-
Assessment Scope: Platform + 1 Module
Chart of Accounts Design: Implement (3)
User Design: Implement (100)
Supplier Enablement: PO Transmission Update
Integrations & Single Sign-On: Evaluate SSO
Upgrade and Ticket Support: 6 Maintenance Releases
Accounts Payable Design: Tolerance Update
Configuration Support: Platform + 1 Module
Customer Response: 12 Hours
Live Training: 2 Session
Weekly Support Hours: 15 Hours
Engagement Length: 90 Days
Total Investment (USD) $48,000
-
Assessment Scope: Platform + 2 Module
Chart of Accounts Design: Implement (3)
User Design: Maintain (All)
Supplier Enablement: Design
Integrations & Single Sign-On: Evaluate SSO + COA (3)
Upgrade and Ticket Support: 1 Major Release
Accounts Payable Design: Implement
Configuration Support: Platform + 2 Modules
Customer Response: 6 Hours
Live Training: 4 Session
Weekly Support Hours: 20 Hours
Engagement Length: 180 Days
Total Investment (USD) $96,000
PREMIUM SUPPORT MODEL
Forward-thinking organizations proactively reconsider the strategies that have given them a competitive advantage, before market pressures force them into reactive decisions. Our Premium offering builds upon the foundation laid within your procure-to-pay solution, by fine-tuning the critical aspects of your deployment in ways that will preserve and strengthen your position as an industry leader.
-
Assessment Scope: Platform + 2 Modules
Chart of Accounts Design: Implement (10)
User Design: Implement (250)
Supplier Enablement: Evaluate
Integrations & Single Sign-On: Evaluate SSO
Upgrade and Ticket Support: Evaluate
Accounts Payable Design: Tolerance Evaluation
Configuration Support: N/A
Customer Response: 18 Hours
Live Training: 1 Session
Weekly Support Hours: N/A
Engagement Length: 45 Days
Total Investment (USD) $18,000
-
Assessment Scope
Chart of Accounts Design
User Design
Supplier Enablement
Integrations & Single Sign-On
Upgrade and Ticket Support
Accounts Payable Design
Configuration Support
Customer Response
Live Training
Weekly Support Hours
Engagement Length
Total Investment (USD)
-
Assessment Scope: Platform + 2 Modules
Chart of Accounts Design: Implement (10)
User Design: Implement (250)
Supplier Enablement: PO Transmission Update + Design
Integrations & Single Sign-On: SSO + COA 1 Evaluation
Upgrade and Ticket Support: Submit + Maintenance Releases
Accounts Payable Design: Tolerance + Presentation Update
Configuration Support: Platform + 2 Modules
Customer Response: 9 Hours
Live Training: 3 Sessions
Weekly Support Hours: 32 Hours
Engagement Length: 90 Days
Total Investment (USD) $84,000
-
Assessment Scope: Platform + 3 Modules
Chart of Accounts Design: Maintain (All)
User Design: Maintain (All)
Supplier Enablement: Execute
Integrations & Single Sign-On: SSO + COA 2 Evaluations
Upgrade and Ticket Support: Resolve + 1 Major Release
Accounts Payable Design: Execute
Configuration Support: Platform + 3 Modules
Customer Response: 4 Hours
Live Training: 6 Sessions
Weekly Support Hours: 40 Hours
Engagement Length: 180 Days
Total Investment (USD) $168,000
Cloud Application Support
Though it is tempting to devote maximum effort into implementation, the reality is that the hardest work begins after a system is live and becomes a core part of daily operations. Staying focused over the long-run, by consistently looking for new ways to derive value from the system is the only way to realize the benefits of your subscriptions. Our team has worked with users in over 50 countries, who will all attest to our ability to make on-the-fly customizations, (re)train new users and troubleshoot any situation that arises before or after go-live. Over time, we have amassed considerable experience across many cloud apps that connect with our specialty: Coupa, as well as NetSuite and other business technology.
System Expertise
Additional Applications
Integrations/Middleware
Procurement and IT Advisory
While our practice was built on the mastery of Coupa's business spend management ecosystem, we are a platform-agnostic organization. We provide guidance for all aspects of a procurement transformation from spend analysis, contract management, procurement automation, supplier enablement and systems integration.
Regardless of the applications our clients leverage, we apply the same, process-oriented methodology to ensure that the technology delivers on its promises, from configuration to integration.
Systems Implementation
Since 2011, our team members have managed over 50 cloud implementations from pre-kickoff planning through steady-state transition across a wide variety of industries. We specialize in providing support to other consultancies to help their clients achieve success. Whether due to leadership change, scope change or any other disruption, we help set practical goals for the initial launch and help both the client and consultancy exceed them ahead of the project timetable.